The Swaim Electric Difference

The Swaim Electric Difference

The Swaim Electric difference encompasses a variety of elements that make our HVAC company one of the most trusted in the Climax, North Carolina, area. Our team of technicians, customer service reps, and ownership know what it takes to get the job done right with a positive attitude each and every time we service your residential or commercial HVAC system or whole-home generator.

We are a family-owned and operated business that has been in operation since the 1970s founded by Terry Swaim. Terry grew his business by becoming one of the first contractors to decline a payment system using kickbacks. The work ethic, technical expertise, and integrity of Terry helped jumpstart the Swaim Electric brand into becoming one of the most recognized and trusted in both the residential and commercial HVAC industries.

Have an HVAC unit in need of service, repair, or replacement at your home or office? The experienced and trusted team at Swaim Electric is ready to tackle the project so you can return to living or working in a comfortable environment. When you work with Swaim Electric, you aren’t just getting HVAC repair advice and services: you’re receiving hands-on service experience from a trusted team that sets high standards for itself.

Always Community First

When it comes to individual customer service, the Swaim Electric team is dedicated to providing each customer with the best service possible. However, our dedication to the local community doesn’t stop with the individual customer. We are always putting our community first. We proudly support the communities where our customers, employees, and families live, play, and go to school. We love to support civic organizations, youth sports teams, bike, and running races, Civitan International, and many other amazing organizations in and around Climax, North Carolina.

Upfront and Honest

Combined, our team of technicians has decades of experience repairing, servicing, and replacing HVAC units throughout North Carolina. When you call Swaim Electric for service, or to request an estimate, we will not try to upsell you on products you don’t need. We will take measurements of your home and recommend units for a replacement that will effectively heat and cool your home based on its size and your budget.

We will never give you a quote over the phone for a project as large as installing new ductwork or replacing your HVAC unit. We cannot honestly arrive at a price until we physically see your home or office space. Contractors who provide quotes on the phone without seeing the project space often inflate their pricing. We provide honest, upfront, quotes that will never include hidden fees. If you have any questions about a quote we provide, please don’t hesitate to call our office to speak with one of our customer representatives.

Experience Counts

Experience is an important trait to have when working in the HVAC industry. Whether you need your unit repaired, services, or replaced; you can trust the team at Swaim Electric to put its experience to work for you. Experience goes a long way when providing satisfactory work to our customers. We know what tools to bring to the job, what parts are needed, and how long it should take to make the necessary repairs before you can begin using the heat or air again.

Certified Trane Comfort Specialists

To top it all off, the Swaim Electric difference means that you will be working with certified Trane specialists. Our competition likes to tell their customers that they have the most experience working with Trane equipment However, our technicians are Trane Comfort Specialists. We can recommend the right Trane unit for your home or office so you won’t have to worry about setting the right temperature or making sure you have enough blankets on the bed at night.

Open Conversation About Generators

More and more of our customers are asking about backup generators for their homes and offices. With Mother Nature so incredibly unpredictable, and storms seemingly stronger than ever, customers want to keep the power on as much as possible. 

Backup generators are a great way to ensure your home or office still has power even when a damaging thunderstorm, winter storm, or other issue knocks out power to the rest of the neighborhood or community. The Swaim Electric difference includes experience working with backup generators. You have a few options when installing a generator, including a whole-home unit that ensures every single room maintains power.

Maintenance Contracts

Part of the Swaim Electric experience for customers is our maintenance contract. There’s nothing worse than waking up on a hot and humid summer morning to a steaming home or trying to go to bed on a cold winter night with no heat. The repairs could be costly, into the hundreds or thousands of dollars depending on the underlying issues of the HVAC unit. A maintenance contract can help you avoid those surprising bills.

When you sign a maintenance contract with Swaim Electric you will have a tech from our team monitoring the HVAC system of your home or office. This makes preparing for repairs, replacement, or service much easier since there won’t be any surprises. An added benefit of a maintenance contract is that you can extend the lifespan of the unit with regular service appointments. A maintenance contract can help you avoid any of the following issues with your HVAC unit:

  • Obstructed condenser unit
  • Clogged filters
  • Blocked registers/vents
  • Leaky or blocked ducts
  • Sluggish fan
  • Thermostat issues
  • Humidifier non-operational
  • Insufficient airflow
  • Strange noises from the outdoor unit
  • Heat pump blowing cool air in heating mode
  • High electric bills

We Can Answer Any HVAC Question

There are HVAC contractors out there who say they can answer any HVAC question but often don’t provide you with enough information to feel comfortable with the answer. The Swaim Electric difference means that you will be satisfied with the answers you receive to all of your HVAC questions posed to our technicians. 

Don’t be afraid to message us via the website, call to speak to a customer representative, or fire those questions at our technicians at your next service appointment. We will not be afraid to request more time so we can find the right information instead of answering your question just to answer it.

Read Our Blog For More Resources

If you aren’t ready to call for service, you can read our blog for more information. Part of the Swaim Electric difference is that we produce content that answers a lot of the questions our customers ask us on service calls. You can find answers to questions about air conditioners, furnaces, programmable thermostats, generators, and much more. If you don’t see your question in one of our blog posts, don’t hesitate to speak to one of our technicians at your convenience.

Are you in need of HVAC repair or replacement in North Carolina? Experience the Swaim Electric difference today. We are an experienced and trusted team of technicians serving the Climax and surrounding areas. Call us to schedule an appointment for service or to sign up for a maintenance contract. We can tackle any HVAC problem big or small at residential and commercial properties.

Howard StubblefieldHoward Stubblefield
20:37 14 Dec 23
We just had the preventative maintenance done on our heating units at our home by Swaim. Our technician was Craig and he was very professional and knowledgeable. He told us exactly what he was going to do and how long it would take. He tested our systems and let us know exactly how they were functioning. He told us what to expect when they came back in the spring for the next PM service. We continue to be very pleased with the customer service and knowledge that we have experienced with everyone at Swaim.
T.S. PabonT.S. Pabon
21:12 13 Dec 23
Thank you Heather, for finding the part so Sam could make the repair so quickly and get the heat running again!
Jae DeeJae Dee
17:40 13 Dec 23
The service tech was outstanding.
David WesterhoffDavid Westerhoff
17:40 13 Dec 23
Craig with Swaim Electric Heat & Air Conditioning just completed the maintenance and oil change on our Generac generator. The service was efficient and professional. Craig was also very personable, taking the time to explain various operational aspects of the unit and performing a load test to assure perfect working condition. All in all, a very pleasant experience!
Greg GrimmGreg Grimm
15:26 12 Dec 23
Gary Moore was the tech today. Called ahead and was right on time. I shared a few concerns with HVAC and generator. He checked both systems and performed the necessary maintenance. In my opinion very efficient and courteous. I would highly recommend Swaim Electric for all HVAC and generator installation and maintenance.
AC SnyderAC Snyder
19:45 09 Dec 23
Incredible company to work with. Very knowledgeable and made sure all my questions were answered before I got the ball rolling on my new Generac generator install. These guys took care of everything once I decided to move forward, and kept me informed every step of the way. Highly, highly recommend!
Jeremy StraderJeremy Strader
20:53 05 Dec 23
I always have a great experience with Swaim. Gary showed up to do routine service on my generator. Very professional and very knowledgeable. He was quick but thorough. He left no trace he had even been there. He was respectful and pleasant to work with. Just a very good experience.
Lee MabeLee Mabe
17:24 04 Dec 23
Frank and Nathan were very professional and keeping me updated with what was going on at the same time. I would highly recommend both.Tammy was also very professional and help me with scheduling and keep an appointment and working with my availabilityScott BroylesWas also a very professional call to schedule very convenient with my availability and very helpful for showing me how to do start up and if any problems how to help resolve or to give them a call and they will come back out with any problemsSo overall review, Swain Electric has been buried, professional and very helpful and I give them my very most thankful to the company
O WalkerO Walker
20:50 29 Nov 23
Eddie Hill and Matt Czerkie were fantastic. They hooked up my 24KW Generac generator very quickly and professionally. They spread the gravel I bought, attached the concrete pad to make it look nice, and hooked up everything. We talked. We laughed. We had a really good time. They are very personable and efficient. They told me how long the power would be off to do the hookup, and it was back on to the second. Honestly, I wish I could only deal with them because they were so good…no, they were great. I wish them nothing but the best, and they are a credit to Swaim. Eddie and Matt do the installations, so ask for them if you can. You’ll thank me.Now, I need to add how great Craig and Scott B. were. When we had a slight issue with the generator install, Craig came out to address it. He was very, very nice and even explained an issue I had questions about unrelated to my generator. 1st class all the way. Scott B. came to start up my generator. He was so quick and knew exactly how to attach the load shedding devices. He even put on a mask when I told him my 1-year old had recently recovered from being sick. Helped me carry the ladder to the attic and did the job ever so expertly. He even let me video him instructing me how to shut off the generator so I wouldn’t forget. I don’t know if they’re drinking AWESOME juice over at Swaim, but I want some. You won’t regret choosing them.
Lisa HoltLisa Holt
02:25 10 Oct 22
We had Eddie And Austin come out and install our Generac Generator! They did a great job with the install also answering MULTIPLE questions that we had. Eddie and Austin explained the operation of the unit. They started work immediately and didn’t finish until the job was done. Asked if I was happy with everything before packing up to go home. Very considerate of my home and property. Big thank you to Swaim electric and great employees!